Your trips booked through Chola Cabs can be cancelled. You may cancel your booking 24 hours before your scheduled journey.
There are no cancellation fees except in such cases where the Taxi has already arrived at the customers location. In such cases, Rs.300 as a One-time cancellation fee has to be paid to driver.
Aside from the cancellation of your booking, you can also modify your planned time, type of vehicle, and destination. However, the journey can’t be adjusted within 8 hours of your booking.
You can request amendments to a booking made earlier only if the request is made 8 hours before the pick-up time. There are no changes that will be made within 8 hours of the time of pick-up time. In cases where amendments requested on cab type, the cab type requested is subject to availability. If a customer is a no-show where the customer has not informed Chola Cabs of the changes on his schedule 8 hours before the pick-up, no refunds will happen. The amendments can be done by contacting the support team of Chola Cabs on 99627 94922 and mention the booking ID No for references.